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Return & Refund Policy
At JuniorLog.pk, customer satisfaction is important to us. However, to maintain quality service and fairness, we have a straightforward return and exchange policy:
No Returns Without Valid Reason
We do not accept returns unless there is a genuine issue with the product, such as:
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Product received is damaged
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Product is incorrect or incomplete
Change of mind or personal preference is not accepted as a valid reason for return.
Exchange for Damaged Products
If your item is damaged or defective, we offer a product exchange. You must report the issue immediately upon delivery.
Check Before Accepting
We highly recommend that you inspect your parcel at the time of delivery in front of the delivery person. This helps avoid any confusion and ensures a smooth process if an issue is found.
How to Request an Exchange
If your product meets the criteria above:
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Take a clear photo or video of the damaged item.
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Contact us on our official WhatsApp or email within 24 hours of receiving the parcel.
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Our team will guide you through the exchange process.
